We received an email from a customer this morning, with concerns about having their 45k service performed by us, an Independent Subaru Specialist. They recently had the valve springs replaced under warranty on their 2013 Subaru Cross Trek. They had been sent a service reminder for maintenance from the Dealership and were worried that the dealer wouldn’t honor future warranty issues, if they didn’t buy service from them. This is not true.
Federal law — specifically, the Magnuson-Moss Warranty Act of 1975, title 15, chapter 50, section 2301-2312 — prohibits a New Car Dealer to deny warranty or imply that warranty service will be voided, if servicing or repairs are not performed at the dealership. The only time that warranty coverage can be denied, is if maintenance is not performed at all or you don’t have proof it was done! Therefore, it is important to have proper documentation of maintenance records from any shop where your Subaru has been serviced.
Reincarnation Inc. The Subaru Guys, is an Independent Import Automobile Specialist serving the greater Albuquerque area for nearly a decade. The Subaru Guys feature paperless digital inspections and cloud-based service history, so that if there is ever any question about the status of your car or the service performed, documentation (with pictures) can be sent directly to your phone or email, almost instantaneously.
Jared Lange is an ASE Certified Master Tech with over 27 years of experience in the Automotive industry. He has factory training and dealership experience from multiple car lines including Honda, Mazda Hyundai, Mitsubishi, Saab, Volvo and Subaru.